Cancellation & Refund Policy

Our goal is to offer transparent services with quality assurance. Please review our refund and cancellation terms below:

1. Press Kits & Merch Store Services:
   Due to the nature of digital services and creative work, once payment is made and work has begun, no refunds are applicable.

2. Merchandise Store:
   All merch orders are custom-made. Returns or exchanges are only accepted in the case of damaged or incorrect items. Please email us within 24 hours of delivery with photos and your order details.

3. Cancellations:
   Orders for merch cannot be cancelled once placed, as they go into production immediately.

4. Refunds (If Applicable):
   Approved refunds (in case of damage or service failure) will be processed within 7–10 working days.